RESPONSIBLE GAMING
Dear Clients, playing responsibly is awesome, but when it gets out of control, your hobby can become a dangerous habit with disastrous consequences. Moderation should always be in the picture while gambling.
Our Grand Z Team takes responsible gaming very seriously, and we’ve put this page up to help you identify the symptoms of compulsive gambling behaviour.
All of our Grand Z agents are fully trained in identifying compulsive gambling behaviour, and they will do their utmost to assist you if needed. An under-controlled player is a happier player.
And to ensure that no individual under legal age accesses our services, our Grand Z Team will perform regular verifications and checks. Entering incorrect and/or dishonest information about your identity will void all winnings but may also lead to civil and/or criminal prosecution.
To prevent any child/minor from accessing the website, we recommend that you install and use website filtering software on any device they can use. You will, then, be able to control or block the displayed content, prevent our website from being accessed and set up passwords. An underage player is not a real player yet.
Our Company is committed to endorsing responsible gaming as a policy of customer care and social responsibility. Our Grand Z Team is convinced that it is our responsibility to you, our players, to ensure that your gaming experience on our site remains enjoyable while being fully aware of the harms associated with compulsive gambling.
KEEP CONTROL: A GOOD PLAYER IS A WISE PLAYER
Gambling must be considered a fun pastime, and never a means to generate income. While most people can gamble with their means, it’s not that easy for some, and it can quickly become an issue. To keep control, please have a look at the following:
Gambling must be considered as an entertainment and not as a way to make money!
• Only gamble when you can afford it.
• Set a money limit and stick to it.
• Avoid chasing losses.
• Accept losing as part of the game.
• Do not borrow money to gamble.
• Keep track of the time you spend playing.
• Take frequent breaks while playing.
• Don’t let gambling interfere with family, friends, or work.
• Don’t gamble to cope with emotional or physical pain.
Always keep in mind that temporary or permanent exclusion is an option available on your account through the My Account section or by contacting our Customer Support team. There are organizations about compulsive gambling behaviours which can help you. You will find them listed at the end of the page.
MAKE YOUR GRAND Z ACCOUNT PERSONAL: CHOOSE YOUR LIMITS
At our Casino, we give you the following choices to make your account more personal: • Limit the amount you will be allowed to deposit within a day (a period of 24 hours). If you reach this limit, the system will not allow you to deposit any more than that until the 24-hour period expires. You may set your own daily deposit limit amount by accessing the “Limits” section in “My Profile”.
• Have a temporary break from your activities: your account can be frozen for a specific time period of up to 1 month. This can be done through the Self-Exclusion section on your profile.
• Retire from your activities or long-term Self exclusion: In case you are experiencing financial or any other serious issues because of your gaming activity, maybe the best option for you will be a longer period without any gaming. Please note that your account may be locked indefinitely upon your request. If you’d like to have your account permanently disabled, you should contact our Customer Support via chat or email.
Please note: Should you wish to apply a deposit limit through our Customer Support, you may do so by contacting our team via Live Chat or email. The implementation of a limit requested by email is not immediate. We are not responsible for refunding any funds lost between the period the limit was requested via email and the time it was processed by us. Your limit is only to be considered applicable upon your receipt of confirmation from customer support. For a limit to take effect immediately, please apply it directly in your account in the “My Profile” section. Should you wish to perform a Self-Exclusion through our Customer Support, you may do so by contacting our team via Live Chat or email. The implementation of a Self-Exclusion requested by email is not immediate. We are not responsible for refunding any funds lost between the period a Self-Exclusion was requested via email and the time it was processed by us. For a Self-Exclusion to take effect immediately, please Self-Exclude electronically through the “Self-Exclusion” option that can be found under “Limits” in the “My Profile” section or contact a Customer Support representative via Live Chat.
PLAYING DOES NOT FEEL RIGHT ANYMORE. TAKE OUR TEST
Gambling can become addictive and lead to very tough times and life-changing consequences. If you feel that gambling might be getting a bit too present in your life, check our following list of symptoms for compulsive gambling behaviour. If you or someone close to you can answer yes to at least one of the following questions, action should be taken immediately to avoid any further consequences. • Does gambling prevent you from attending work or classes?
• Do you gamble to pass time or to stop boredom?
• Do you gamble alone for long periods of time?
• Have others ever criticized you for your gambling?
• Have you lost interest in family, friends or hobbies due to gambling?
• Have you ever lied to cover up the amount of money or time you spend gambling?
• Have you lied, stolen or borrowed in order to maintain betting habits?
• Are you reluctant to spend "gambling money" on anything else?
• Do you gamble until you lose all your money?
• After losing, do you feel that you have to try and win back the losses as soon as possible?
• If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Does gambling make you depressed or even suicidal?
PROFESSIONAL HELP IS AVAILABLE – A GOOD PLAYER KNOWS HIS LIMITS AND
WHEN TO GET HELP Many organizations can support or assist individuals who develop compulsive gambling problems. Our Grand Z team encourages using these self-help organizations in case of gambling addictions.
You will find below the links to the main organizations:
https://www.gamblingtherapy.org/
Support