Responsible Gaming

Please read this information carefully for your own benefit.

GrandZ is Licensed under Brightstar N.V., a company based at Kaya W.F.G, (Jombi) Mensing 24, Unit A, Curaçao, under gaming License number # 365/JAZ issued by Gaming Services Provider N. V., authorised and regulated by the Government of Curacao. GrandZ is operated by Kallik Investments Limited acting as a Merchant of Record, Kallik Investments Limited, a company incorporated under Laws of Cyprus with registration number HE 443385, and registered at 75 Prodromou Avenue, Oneworld Parkview House, 4th floor 2063, Nicosia, Cyprus


The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Responsible Gambling and Self Exclusion

Gambling means, for the majority of our Users, entertainment, fun, and excitement. But we also know that for some of our Users, gambling has negative side effects. In medical science is, pathologic gambling for many years a severe sickness recognized.

Since our first day, we have thought about this problem and tried out best to help. Under “Responsible Gambling”. We understand multiple steps of measures with which a gambling provider can help to lower the possibility of adverse side effects appearing. In case they already appear, we also try to take active steps against them.

An essential instrument against adverse side effects from gambling is knowledge and education about the risks of gambling to support our Users' self-control to make sure they do not suffer from harmful side effects.

Information and contact

Our Support will help you via email [email protected] at all times without any additional costs for you. Our Support will, of course, not give out any information about You without Your consent to anyone else.

In addition, you also can take a self-test if You are already gambling addicted at: problem.
And you can also find additional information about gambling addictions at:

Helpful hints for responsible gambling at

We recommend you think about the following hints before gambling to ensure gambling stays fun for You and without any adverse side effects:

  • Set yourself a deposit limit Before you start gambling, think about how much you can afford to gamble according to Your financial situation. Play with amounts that are for fun, and Your Entertainment
  • Do not try to win back a loss at every cost Try not to take too huge a risk to win back what You lost before at any price. Play for Entertainment and not to earn money.
  • Set yourself a time limit Set yourself a time limit, and do not break it. Keep in mind gambling should stay in balance with your other hobbies and not be Your only hobby.
  • Play smart It is wiser not to play when You are highly stressed, depressed, or under too much pressure. Also, do not play when you are under the influence of Medications, Drugs, or Alcohol.
  • Take breaks You should take breaks when You notice that You get tired or can´t concentrate anymore.
  • Only one account To make it easier to have an overview of how much time and money You spend on gambling, it is highly advised not to create more than one Account per Person.

Minor Protection

To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data saved from any minors near You.
Principally we recommend a filter program to prevent minors, especially children, from accessing any context on the internet, which is not healthy for them.
For parents, we can recommend a list of internet filters to support them, from keeping their children from any context which was not made for them:


In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you in staying away from anything that does nothing good for you. “Self-Exclusion” means that You exclude yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If you wish to self-exclude yourself from gambling, please message our support and give them a period between 6 months and five years. They also will explain to you all future steps and what is needed from you. · email: [email protected]
Please keep in mind that Self Exclusion is permanent for the set time and will not be undone for your protection.
During Self Exclusion, you are not allowed to create a new Account, and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service. It may result in the permanent ban of your original account.